Flexibility, Innovation And Premium Quality
 
Collective Intelligence Group Pty Ltd (CIG)  is a wholly owned Australian company dedicated to the design, production and implementation of dynamic and innovative monitoring and management systems.  With proven experience in delivering solutions to a wide range of sites,  locations and industries from mining to warehousing, transport to food processing, CIG are fast becoming the world’s leading asset Monitoring and Management systems supplier.
 
The CIG solutions are based on established and proven hardware and software technologies combined with custom built capabilities including the range of INCIGHT products used to monitor, track,  manage and report on any key performance indicator.?  The CIG project management focus successfully utilises their extensive product design, development and support infrastructure to cost effectively create solutions to fit any requirement with absolute flexibility and a focussed customer commitment.
 
CIG set themselves strict internal work practices and the Directors insist that work is completed and measurable at every stage. They believe that it is crucial to their own and their customer’s success that performance is transparent to both parties.? 
 
Internal policy and procedure targets the below as core objectives to be measured daily.

 
• All customer requests progress daily, are monitored and documented weekly.
 
• 80% of Helpdesk calls are resolved immediately the balance within 24 hours.
 
• Product improvements targets dictate that three significant improvements are made to each product each year.
 
• Development improvements include that one new application is developed each month.
 
• Continual improvement and customisation to existing CIG systems must be made daily.
 
• General report requests are to be made available in seconds.

Product development is an integral part of the CIG business for both tailor made solutions and core product development.  All technological design and product development is subjected to stringent and closely monitored continual improvement processes to ensure the consistent delivery of cost effective and functional customer outcomes.

Innovation and flexibility is combined with a managed business and development structure to enable CIG to effectively deliver innovative, robust and cost effective solutions to return real business benefits for their vast array of customers.